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If I am changing phones and want to download to my new phone, how do I get to keep my gold and my boosters?
With regards to different level progress on your new phone —> Are there stars on that 1000 something level?
Can you show me a screenshot of your game map screen?
Hi Casey @caseyp🙋♀️
I did not receive the notification about your comment! My apologies for the late response!
That glitch with Episode Race is occurring to few players for some odd reason! We had some players complaining few months ago, but lately, I haven't seen anybody!
I would suggest you to contact the King Player Support team and send them a complaint. You can do this directly from your game on your phone. Please follow below steps⬇️
Once you send the complaint, you will be receiving an automated response, which is an acknowledgement. Now, please send a reply through that automated email and provide the screenshots of your Episode Race glitch. An agent should be contacting you within 72 hours to discuss more.
** Contacting Player Support team is a time consuming process! Please do not give up and/or lose hope!
If you need further assistance, feel free to post back 🍫🍫
RummyRaj, please reply to me!!! You can send it to Penny * That would be awesome.
*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules
ty I have given up on getting my boosters back and the gold but I can’t win any races because when I join the race the other racers are already across the finish line. So it is not a fair race. Something is wrong with that part of the system. and the other issue is, I am on level 9000 and something, but it did not transfer over my level of achievement. It has me at 1000 and something.
Hello @caseyp🤗 A Warm Welcome to our sweet King Community!
When we change our device and transfer the game to new device, only the level progress and Gold Bars will be transferred as these both are saved to King servers!
Whereas Boosters and the Lives received from friends won't be transferred as these are stored on device's local memory! Please check this link for more detailed information --> Moving progress to new device.
If you have any questions, please reply back by typing in the box given below 🍫🍫
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
