Ads freezing- app is updated.

wright_vj · April 5

Why do ads keep freezing? The app is updated. Losing boosts and lives because of it. Thanks

kiara_wael · April 5

Hi and Welcome to the King Community

Thank you for reporting. in the meantime please force close the Apps and log in again

FluffyDinosaur · April 5

https://community.king.com/en/candy-crush-saga/discussion/442341/ads-freezing-app-is-updated

I'm so sorry to hear that the ads keep freezing for you. In order for me to investigate this, would you be able to send me your Player ID and let me know what type of device you are playing on?

I would also recommend trying to check your internet connection and trying to restart your device and see if that helps 😊

wright_vj · April 5

https://community.king.com/en/candy-crush-saga/discussion/comment/3020571#Comment_3020571

My player ID is 1218831524. I’m playing on iPhone 14.

My internet connection is fine, it also happens even on different wifis and has even just happened on 5g. I have restarted my device. Thank you for your help.

Ads freezing- app is updated.

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