Retrieve my progress

anesthetist

Hi.l have been playing candy crush saga for 5 years .recently l have had connection problem .l reinstalled the game.Now l can't retrieve my progress. Please help me

FluffyDinosaur

Hello there, I'm so sorry to hear that! Please follow the guide here and let me know if it works for you 😊

anesthetist

Hi.l can't see the guide!!!

anesthetist

I am really disappointed to get my progress back.😔

anesthetist

Hi,l read all the guide .leave good connection to internet but the game keeps telling me you have connection error or you are offline. I haven't shared the game with anyone.

anesthetist

I couldn't get connected yet😔

PummyRaj

Hello @anesthetist🤗 A Warm Welcome to the King Community!

Which device are you using?

anesthetist

Hi my friend.I am using cell phone Samsung galaxy s 20(android)

*Edited by CM: That's too much personal information - Our House Rules 

PummyRaj

Hello @anesthetist🤗 Good Morning/Good Afternoon!

Thank you for letting me know that you are using an Android device.

Let me check something and get back to you as soon as I can!

christinewupp

You are posting all manner of personal information here @anesthetist ! Your phone number and your email….. Please beware this is a public forum and anyone has access to these data!

anesthetist

https://community.king.com/en/candy-crush-saga/discussion/comment/3033621#Comment_3033621

https://community.king.com/en/candy-crush-saga/discussion/comment/3033621#Comment_3033621

How can I delete this post