Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Gold bars

Hello

I changed my phone,
going to the Candy Crush application 
I saw that I had kept my progress but that all my gold bars had disappeared 
(427 in total)

Do you have a solution ?

To join the Conversation:

Comments

gmep

*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/448436/gold-bars

Hello @carlanart Player Support should look into this because King do have a record of your gold bars on their server. Check out this thread:

https://community.king.com/en/blog/kb/articles/2330-new-phone-or-tablet-learn-how-to-move-your-progress?utm_source=community-search&utm_medium=organic-search&utm_term=new+phone

You can contact player support here:

https://soporto.king.com/contact