Can i please get my gold bars back?

tbaul

I've been stuck on level 15280 and havent been able to get extra moves using gold bars that i earned through races. Today, i disconnected my account and reconnected it just to try to make the connection work but unfortunately all my gold bars( 7000 something) did not get synced. Ive tried filing a report but it seems i'm only getting an automatic robot response. Please help me

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3064864#Comment_3064864

Hello @tbaul🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

When you transferred your game to your new phone, except for Gold Bars, did you receive your level progress and friends list?

I have noticed that you have opened this post on May 3rd! Is that when, you got your new phone and switched?

kiara_wael

Hi and welcome to the King Community

For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

tbaul

I didnt purchase those gold bars. I accumulated them through races. When i was trying to sync my progress in another phone those gold bars did not come back. I lost about 7000 something gold bars and that's just very depressing to be honest.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3064864#Comment_3064864

Hello @tbaul🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

When you transferred your game to your new phone, except for Gold Bars, did you receive your level progress and friends list?

I have noticed that you have opened this post on May 3rd! Is that when, you got your new phone and switched?

tbaul

https://community.king.com/en/candy-crush-saga/discussion/comment/3065212#Comment_3065212

Of course i didnt switch my phone. I had to reset my phone because of a software problem. When i downloaded the game back i tried to Sync it back but it only restored my progress and not the gold bars. . I wish this could be resolved.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3067051#Comment_3067051

Hello @tbaul🤗 Thank you for replying back!

Some of the players that logged in with King account were experiencing an issue and losing Gold Bars were one of those issues! Hence, I wanted to make sure that you are not one of those players with that glitch. If you have time, please check —> Here

With regards to the missing Gold Bars in your game, since you are on mobile device, please open this link and follow the steps provided —> How to contact the Player Support team to report an issue

The last step says "Purchased items not received"! If you find, feel free to select other option👍️

Please let me know if you need further assistance🍫🍫

tbaul

Thank you very much. I hope this will help out.