support

King_admin

This discussion was created from comments split from: ✨👑 Candy Crush Saga All Stars 2024 - All you need to know!.

Nima3839

I've been searching the site for a long time, but I can't find any information about restoring the previous account or why King's server gives an error. No one answers.

Nima3839

https://community.king.com/en/candy-crush-saga/discussion/comment/3057345#Comment_3057345

Which address should I come to?

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3057392#Comment_3057392

Hello @Nima3839 Yes, this community is a complicated place!

https://community.king.com/en/candy-crush-saga/discussion/comment/3057146#Comment_3057146

To get information on restoring a previous account and report an error message the best place to post is as a question in the Support Forum. The Support Forum can be found if you look at the top of this page, the green circle with the ? symbol.

A lot of players have reported error messages from King's servers, which seems to be an ongoing issue with some users. This page below may be some help, as it depends on what device you are playing.

https://community.king.com/en/blog/discussion/250219/game-having-crashing-or-loading-issues

To restore a previously saved game try this info:

https://community.king.com/en/blog/kb/articles/2390-i-cant-find-my-progress-in-the-game-how-to-retrieve-your-levels

If none of this is answering your question then please contact player support. You can do this here:

https://soporto.king.com/contact