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Hello @Nima3839 Yes, this community is a complicated place!
To get information on restoring a previous account and report an error message the best place to post is as a question in the Support Forum. The Support Forum can be found if you look at the top of this page, the green circle with the ? symbol.
A lot of players have reported error messages from King's servers, which seems to be an ongoing issue with some users. This page below may be some help, as it depends on what device you are playing.
To restore a previously saved game try this info:
If none of this is answering your question then please contact player support. You can do this here:
Which address should I come to?
I've been searching the site for a long time, but I can't find any information about restoring the previous account or why King's server gives an error. No one answers.
