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⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars

QueenB
QueenB Posts: 15,205 Community Manager
edited May 27 in Support

Hi everyone,

We’re sorry, but there seems to be an issue with the way you can log in to your King account at the moment. This is only affecting players who use uppercase letters in their e-mail address.


The workaround for this is to connect your account to Facebook, if that's an option for you; please do NOT create a new account or reinstall the game app.


Rest assured our studio team is already hard at work on the problem and will do everything they can to resolve it as quickly as possible.

Once the issue has been fixed, you should be able to connect to your King account and your game progress, Gold Bars and friends list should get synced and back to where you left off.

We’ll keep you updated in this post and thank you for your patience and understanding.

Best Answer

  • QueenB
    QueenB Posts: 15,205 Community Manager
    Answer ✓

    Hi everyone and apologies for the delay on getting back to you all.

    We are happy to inform that the issue should have been fixed and you should be able to connect back to your King or Facebook account so your progress, Gold Bars, profile picture gets synced again.

    All you have to do is restart the game app - (always make sure you have the latest game app version installed) 😉

    If you have by any chance created a new account and need help getting back your old account, please reach out to our Player Support Team, click 👉 How to contact Player Support from the game to report an issue

    We want you to know how much we appreciate your patience while we've been working on this issue. If you have any further queries, purchases, missing items, please reach out to our Player Support team!

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