⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars

Hi everyone and apologies for the delay on getting back to you all.

We are happy to inform that the issue should have been fixed and you should be able to connect back to your King or Facebook account so your progress, Gold Bars, profile picture gets synced again.

All you have to do is restart the game app - (always make sure you have the latest game app version installed) 😉

If you have by any chance created a new account and need help getting back your old account, please reach out to our Player Support Team, click 👉 How to contact Player Support from the game to report an issue

We want you to know how much we appreciate your patience while we've been working on this issue. If you have any further queries, purchases, missing items, please reach out to our Player Support team!

All comments

Evergoddess

my account still not back. All friends, gold and boosters are gone. My profile pic is also different

NiFu

ich habe noch immer keine Hilfe erhalten und nach wie vor die gleichen Probleme

https://community.king.com/en/candy-crush-saga/discussion/comment/3067037#Comment_3067037

Mine finally kicked in yesterday. I got on (app) and all these boosters popped up everywhere. I didn't get all the gold I had before I don't think though

TaoMama

This did not work for me. I still have no gold bars, my profile picture has changed, and I don't have any "friends". That said, I never connected my Candy Crush account to a Facebook account (because I don't have Facebook).

cbaker

https://community.king.com/en/candy-crush-saga/discussion/comment/3061766#Comment_3061766

Did you have any luck getting this corrected?

Anyway, no solution for me 😟

Tried them to re install the game.

Not good. Now everything is gone. Starting at level 1...

Evergoddess

My friends, gold and boosters are still gone. Everything is updated. I'm on a windows pc. I did make a ticket, so I hope someone can get back to me.

lmendez

the device is the cell phone

JanFE

Still dont work. No gold no friends.

https://community.king.com/en/candy-crush-saga/discussion/comment/3067037#Comment_3067037

@QueenB unfortunately it's still not working for me. I updated my app (did not uninstall/reinstall) and my gold, and friends are still missing.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3067142#Comment_3067142

Sorry to hear that @NiFu😕

Please contact the King Player Support team through this (Green lettered) link and send them a complaint —> How to contact Player Support team from the game App to report an issue

Please let me know if you need further assistance🍫🍫

NiFu

it doesnt work 😩, i changed my Mail Adresse at my King Account and on Facebook i delete Candy Crush because i cant change there the Mail Adress from candy Crush. Now is everything away. I Need really help. I am Level 14869

Hi everyone and apologies for the delay on getting back to you all.

We are happy to inform that the issue should have been fixed and you should be able to connect back to your King or Facebook account so your progress, Gold Bars, profile picture gets synced again.

All you have to do is restart the game app - (always make sure you have the latest game app version installed) 😉

phil123

Same problem. I had to login again in the middle of a game, I lost my profile picture, gold. all my friends, all my lifes (170+), I was first in the champions race in the episode and didn't get any gold when finishing it.

When will it be rolled back to my old settings?

Palash_Sarma

Hi @PummyRaj

I have problem too I don't find logout option, if I clear all data, I lost few booster, hope it will fix soon, I missed some new event

Screenshot_2024-05-21-09-07-36-288_com.king.candycrushsaga.jpg

https://community.king.com/en/candy-crush-saga/discussion/comment/3066125#Comment_3066125

I would agree with the gold - but at least I would bei happy if someone of King's would give a reply on our questions and would appreciate if they could give a schedule for a solution…

joanneybug

I cannot believe this is taking this long to fix. I can’t get past a level and I refuse to buy coins when I have them. Just give us all coins while you work on this. It’s the least you can do for this mess you put us in.

datelessgoose

When do you think this issue will be resolved? I was at level 9982 and opened an account so I wouldn't lose anything.

Amanda1818

https://community.king.com/en/candy-crush-saga/discussion/comment/3063762#Comment_3063762

When will this issue be fixed?my gold and friends are still not recovered

MsRhinoVT

Hi! This happened to me as well! I had to CREATE a NEW ACCOUNT just to get in here to report as I could not log into SUPPORT using my game account to report this issue. I BELIEVE that my account was HACKED, but I am seeing that a lot of people are having the same issue I did.

I was playing on May 16th, fell asleep, then woke up to my account with a frog instead of my MS Rhino and SET ALL THE WAY BACK TO level #1. I am at level 15500+. I have a different username and password than what I used here to log this report. I don't want to put details here. Once I am contacted via a support person, I can provide my email address to my game account.

I, too, have restarted/shutdown my phone but it did not work. In case it was a glitch with the game, I have checked back with the game to see if I was restored. As of this report, I HAVE NOT been restored. So, I really don't know if I was hacked or if there is a glitch. My email address for the game IS NOT ALL CAPS. So, again, could I have been hacked or does this glitch also affect some of us with lowercase emails. Can SOMEONE from support please contact me via this email account so I can get my game restored? PLEASE! THANK YOU!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

https://community.king.com/en/candy-crush-saga/discussion/450445/unable-to-log-in-to-kingdom-account-also-lost-progress-missing-friends-and-gold-bars

Hi everyone and apologies for the delay on getting back to you all.

We are happy to inform that the issue should have been fixed and you should be able to connect back to your King or Facebook account so your progress, Gold Bars, profile picture gets synced again.

All you have to do is restart the game app - (always make sure you have the latest game app version installed) 😉

All comments

joanneybug

any updates on this? I’d like my money restored so I can get past these levels. ☹️

https://community.king.com/en/candy-crush-saga/discussion/comment/3064461#Comment_3064461

I'm unfortunately still here in the matrix.

https://community.king.com/en/candy-crush-saga/discussion/comment/3063556#Comment_3063556

@king

Any solution already?

It's quite annoying after years of playing. TBH if I would have to start from the begining (or without the gathered booster / gold). I 'ld better stop playing CCS…

MsRhinoVT

Amanda1818

https://community.king.com/en/candy-crush-saga/discussion/comment/3063762#Comment_3063762

When will this issue be fixed?my gold and friends are still not recovered

datelessgoose

When do you think this issue will be resolved? I was at level 9982 and opened an account so I wouldn't lose anything.

joanneybug

https://community.king.com/en/candy-crush-saga/discussion/comment/3066125#Comment_3066125

I would agree with the gold - but at least I would bei happy if someone of King's would give a reply on our questions and would appreciate if they could give a schedule for a solution…

Palash_Sarma

Hi @PummyRaj

I have problem too I don't find logout option, if I clear all data, I lost few booster, hope it will fix soon, I missed some new event

phil123

When will it be rolled back to my old settings?

https://community.king.com/en/candy-crush-saga/discussion/comment/3067142#Comment_3067142

Hi everyone and apologies for the delay on getting back to you all.

We are happy to inform that the issue should have been fixed and you should be able to connect back to your King or Facebook account so your progress, Gold Bars, profile picture gets synced again.

All you have to do is restart the game app - (always make sure you have the latest game app version installed) 😉

NiFu

PummyRaj

Sorry to hear that @NiFu😕

Please contact the King Player Support team through this (Green lettered) link and send them a complaint —> How to contact Player Support team from the game App to report an issue

Please let me know if you need further assistance🍫🍫

https://community.king.com/en/candy-crush-saga/discussion/comment/3067037#Comment_3067037

@QueenB unfortunately it's still not working for me. I updated my app (did not uninstall/reinstall) and my gold, and friends are still missing.

JanFE

Still dont work. No gold no friends.

lmendez

the device is the cell phone

Evergoddess

My friends, gold and boosters are still gone. Everything is updated. I'm on a windows pc. I did make a ticket, so I hope someone can get back to me.