What has happened?

Erycaa

So logged in and everything is lost. My bars My friends, saved lives, my picture everything and its taken me back as if I'm a newbie. I emailed and the response I got was it was my phones fault ? And there's nothing they can do. Clearly it's an issue at their end?

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. This issues has been reported for more info here

https://community.king.com/en/candy-crush-saga/discussion/450445/unable-to-log-in-to-kingdom-account-also-lost-progress-missing-friends-and-gold-bars