Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Envelope empty about a week or more

For the past week or more my envelope for lives has been empty. I have not received any lives or requests to send lives. This is unusual and sudden.

I checked today with a couple of players on my friends list and they are not having a problem. Also, they have not received any lives requests from me although I have sent many. And they have sent to me which I have not received. New friend requests have come through though.

The same issue is happening on all my devices: Android phone, Amazon Fire tablet, Windows 10 desktop and Windows 11 laptop. I have logged out and into the game and Facebook several times as well as uninstall and reinstall the game on 3 of the devices with no results.

What am I missing?

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/comment/3075702#Comment_3075702

Hello @debtaya🤗

I am sorry to know that you are still experiencing issue with Lives! I have seen complaints from some more players too!

Let me complain to our Community In-charge and see if they have heard of anything and have any solutions to resolve this issue!

Bump!

Still not resolved. It seems since last update (April) I am not receiving lives or able to send. Friends are not receiving my requests and I'm not receiving theirs either. Friend requests are coming through however.

Thanks peaches12. The thread started to support with some suggestions that didn't help so hoped community has some answers. ❤

If that didn't work then try contacting support. Click the pink cog at the top of the game and then click the question mark at the bottom. Enter a topic and give them as many details as possible. Hopefully someone at King will get back to you and fix it.

Bump!

Any more ideas or suggestions please? Friends are still not receiving my request for lives or receiving lives sent through avatar.

Thanks

Wow I didn't know about this feature. I just tried with 3 friends both send and request and will see what happens.

Thanks!!

https://community.king.com/en/candy-crush-saga/discussion/comment/3070135#Comment_3070135

Not sure if this will help or not, but try sending both ways - click on the friend's avatar on the map and then click on send life, the other way is click on your avatar at the top, then click on your friend and then click send life. In both cases, wait until it shows life sent before going back to the map. You can also request a life using your friend's avatar.

Bump! Can someone help please?

Bump!

Any ideas on how to resolve? All devices whether app or directly through FB.

Thanks.

android and fire tablet 1.277.2.1 - I play mostly on these devices

Re desktop and laptop I access the game through FB.

https://community.king.com/en/candy-crush-saga/discussion/comment/3066400#Comment_3066400

Thank you for trying the tips in that article.

Can you please check which version of the App you have on all your devices, including your Amazon Fire Tablet? (Please list them all).

Thank you?

Thank you for your message. I had already looked at that article as well as many others following suggested fixes. I have sent and resent multiple times my requests as my friends have sent to me. I am not receiving their messages nor are they receiving mine. 😪

https://community.king.com/en/candy-crush-saga/discussion/451276/envelope-empty-about-a-week-or-more

Hello @debtaya🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are not receiving any lives in your game!

Can you please try the steps & tips given in this Help Article (Click on the Green letters) —> Not receiving Lives from friends & other players

If you have any other questions, you can type below🍫🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/451276/envelope-empty-about-a-week-or-more

Hello @debtaya🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are not receiving any lives in your game!

Can you please try the steps & tips given in this Help Article (Click on the Green letters) —> Not receiving Lives from friends & other players

If you have any other questions, you can type below🍫🍫

Thank you for your message. I had already looked at that article as well as many others following suggested fixes. I have sent and resent multiple times my requests as my friends have sent to me. I am not receiving their messages nor are they receiving mine. 😪

https://community.king.com/en/candy-crush-saga/discussion/comment/3066400#Comment_3066400

Thank you for trying the tips in that article.

Can you please check which version of the App you have on all your devices, including your Amazon Fire Tablet? (Please list them all).

Thank you?

android and fire tablet 1.277.2.1 - I play mostly on these devices

Re desktop and laptop I access the game through FB.

Bump!

Any ideas on how to resolve? All devices whether app or directly through FB.

Thanks.

Bump! Can someone help please?

https://community.king.com/en/candy-crush-saga/discussion/comment/3070135#Comment_3070135

Not sure if this will help or not, but try sending both ways - click on the friend's avatar on the map and then click on send life, the other way is click on your avatar at the top, then click on your friend and then click send life. In both cases, wait until it shows life sent before going back to the map. You can also request a life using your friend's avatar.

Wow I didn't know about this feature. I just tried with 3 friends both send and request and will see what happens.

Thanks!!

Bump!

Any more ideas or suggestions please? Friends are still not receiving my request for lives or receiving lives sent through avatar.

Thanks

If that didn't work then try contacting support. Click the pink cog at the top of the game and then click the question mark at the bottom. Enter a topic and give them as many details as possible. Hopefully someone at King will get back to you and fix it.

Thanks peaches12. The thread started to support with some suggestions that didn't help so hoped community has some answers. ❤

Bump!

Still not resolved. It seems since last update (April) I am not receiving lives or able to send. Friends are not receiving my requests and I'm not receiving theirs either. Friend requests are coming through however.

https://community.king.com/en/candy-crush-saga/discussion/comment/3075702#Comment_3075702

Hello @debtaya🤗

I am sorry to know that you are still experiencing issue with Lives! I have seen complaints from some more players too!

Let me complain to our Community In-charge and see if they have heard of anything and have any solutions to resolve this issue!

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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