Why don’t I get power up keep playing rewards any more

postorinoa

why did my character change and why don’t I get watch ad to keep playing and why did I lose all my friends

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/451337/why-don-t-i-get-power-up-keep-playing-rewards-any-more

Hello and Welcome to the King Community @postorinoa 🤗

I am sorry to hear about the issue in your game!

Along with your profile image and friends list, did you lose your Gold Bars also?
Did you log into the game with King account (through email)? Which device are you using?

Some other players are also experiencing this glitch and it is being looked at by the Candy team. As of now, we do not have any update and an ETA of the Fix!!

Can you reply to my questions? You can simply type below 🍫🍫

postorinoa

I think I need to sign in through Facebook but not sure how. I’ve been playing for years on my phone and all of a sudden I got a new character and no friends. I’m over 10,000 level . Thanks 🌷

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3066896#Comment_3066896

Hello @postorinoa 🤗 Thank you for replying back!

There is an easy way to check if we are logged into the game through Facebook or King account.

Click on “My account” on your game Home Screen

If you are logged in with Facebook, it will tell you at the top part.

I am logged in with King account. So, it doesn’t mention Facebook at the top part. And also, you see 3 options at the bottom of the screen.
With Facebook login, you will see only 2 options — Privacy & Security; Log out (you won’t have the option to change password).

Can you check this way and let me know? If you are posting screenshot, please make sure to block your name/email address, etc.,