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why did my character change and why don’t I get watch ad to keep playing and why did I lose all my friends
Hello @postorinoa 🤗 Thank you for replying back!
There is an easy way to check if we are logged into the game through Facebook or King account.
I am logged in with King account. So, it doesn’t mention Facebook at the top part. And also, you see 3 options at the bottom of the screen. With Facebook login, you will see only 2 options — Privacy & Security; Log out (you won’t have the option to change password).
Can you check this way and let me know? If you are posting screenshot, please make sure to block your name/email address, etc.,
I think I need to sign in through Facebook but not sure how. I’ve been playing for years on my phone and all of a sudden I got a new character and no friends. I’m over 10,000 level . Thanks 🌷
Hello and Welcome to the King Community @postorinoa 🤗
I am sorry to hear about the issue in your game!
Along with your profile image and friends list, did you lose your Gold Bars also? Did you log into the game with King account (through email)? Which device are you using? Some other players are also experiencing this glitch and it is being looked at by the Candy team. As of now, we do not have any update and an ETA of the Fix!! Can you reply to my questions? You can simply type below 🍫🍫
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
