Game Grayed Out

Ron_James

I was playing on my iPad got to level 11388 and game grayed out. Went to my iPhone played one level and the game grayed out. Logged into my windows 11 PC played to level 11402 and then the game grayed out again. I've tried everything I've seen online and no luck.Is this King issue?

Screenshot 2024-05-22 161209.png

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/451541/game-grayed-out

Hello @Ron_James🤗 A Warm Welcome back to the King Community!

Did you try logging out on all devices — clear cache/history, etc., and — turn off your devices (all of them) — turn them on and reopen the App and log back in. Try this on each device - one after the other. Check if the issue gets resolved!

Please let me know how it goes! To reply back, you can type below🍫🍫

Ron_James

So did all of your suggestions. I deleted the CC app from my iphone and ipad. Reinstalled the app and signed back in. I it worked and I played like 3 rounds on my ipad and it greyed out again. Pretty much about to give up on CC.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3068951#Comment_3068951

Sorry to know that the issue persists even after reinstalling the game @Ron_James😕

Let me report to our Community In-charge and see what they say?

They might need your game ID number & the version of the game App you have right now.
If you need help finding your game ID, please click on this (Green lettered) link to open the article —> What is my user ID