Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
The CCS game is frozen like this when you click "Play"!
@kiara_wael @PummyRaj @QueenB @bearwithme
Hi to all moderators/community managers on the CCS forum!
I'm stopping by this support area to report a problem that is causing my game. When a pop-up event message "Candy Royale" appeared, my game suddenly went dark and it appears that there is a new event, but no, this means that my CCS game froze like this that it doesn't want me to touch any event or option that I can proceed in the game and it didn't allow that to happen.
But this freezing of my game happens when I was online and as soon as I turned it off to "offline" the game continues normally and without problems and I don't know exactly why this suddenly happened, this freezing or crashing that doesn't want to be clear on my map. Here are my screenshots of when this happens: ⬇️
(NOTE: These screenshots were taken last Friday, so I apologize for my delay in wanting to post to report this problem.)
So, kindly you guys (moderators/managers), could you guys fix this problem that is causing in CCS?
Thank you very much if you are reading the problem!
Answers
-
-
Hi @JONH10
Thank you for reporting , Which device are you play ?I will give this feedback to the game team, in the mean time Please Log out of the game -- close the App -- restart your device after shutting it down for about 10 minutes -- reopen the App and log into the game -- replay a level
-
Hi JONH10 🌟
Thank you for bringing this issue to our attention and for providing detailed information and screenshots. We're sorry to hear you're experiencing this freezing problem with the Candy Royale event.
We'll report this to the studio right away so they can investigate and work on a fix. In the meantime, you might want to try updating your game and ensuring you have a stable internet connection, as this can sometimes help with issues like these.
We appreciate your patience and understanding. If you notice anything else or have additional details, feel free to share them 🙏
-
Hello there and good morning, @QueenB!
You are welcome!😊 In my case about this problem with the screen going dark in my game, it is now working so far, although it lasted last Friday as I had mentioned after reporting this problem.
In the meantime, thank you very much for hearing about my problem with my CCS game! Have a great day of the week and to the entire studio team! 😁🤗💙
