Can't access my old profile

ayandaphungs

I'm using a new Huawei phone and I downloaded Candy Crush Saga but when I try to access my profile it loads forever then I get a msg saying "something went wrong try again later" it's been happening for days now... What could be the problem and how can I resolve it??

Palash_Sarma

https://community.king.com/en/candy-crush-saga/discussion/452335/cant-access-my-old-profile

Hi Welcome to the Community

I tagged CCS players @christinewupp

@Alienscar

Have a great day 😊

Alienscar

Hello @ayandaphungs new Huawei devices do not have built-in Google services due to the US trade ban, so this might have something to do with your issue.

The only way around this is to use a VPN, or Googlefier.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3073797#Comment_3073797

Hi @Palash_Sarma thanks for tagging me but I am not an expert on technical stuff, so don't tag me on those. Do tag me on anything relating to specific levels though, as I might be able to help with those! Thanks.

Palash_Sarma

https://community.king.com/en/candy-crush-saga/discussion/comment/3073957#Comment_3073957

Thank you I keep it mind