Unable to connect to shop

Erycaa

Hi I'm unable to connect to the shop since the big issue on candy crush a few weeks ago when we lost our pictures and friends ds etc. I've cleared the cache any advice?

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

Erycaa

Hi I've tried to do this no joy. It won't let .e connect at all with my email and password. I've reset my password still nothing. I do not get any daily treats or and fie ds requesting help either

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3076832#Comment_3076832

Hello @Erycaa🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Which device are you using to play the game? Are you logged into the game through Facebook OR King account?

Can you see your game map OR is the game starting you at level 1?

Erycaa

Hi I'm playing on Android icon see the level I'm playing at and my picture and saved lives are back since the big glitch a few weeks ago. But as previously stated. Nothing else

jmorrison79

https://community.king.com/en/candy-crush-saga/discussion/comment/3076836#Comment_3076836

hello Erycaa 👋how are you doing today?