I have not received my gold bar for reaching the number sport on the race 40 gold bars

Question

I have not received my gold bars for reaching the number sport on the race 40

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/454172/i-have-not-received-my-gold-bar-for-reaching-the-number-sport-on-the-race-40-gold-bars

Hello @thulibaba🤗 A Warm Welcome to the King Community!

I am sorry to hear that you did not receive reward from Episode Race!  For missing rewards, you will have to contact the King Player Support team and request for your missing reward.

** If you are playing the game on Facebook Browser (Chrome, Edge, etc.,), please use this link to send your complaint —>

https://soporto.king.com/contact

** If you are using a mobile device OR the App version on Windows 10/11, please follow below steps to send your complaint⬇️

* Click on the Pink Cogwheel (Gear icon) located in the top right corner of the game map screen;
* Click on the ? icon in the Settings window;
* Scroll down till you see "Events" and click to open it;
* Look for "Episode Race" and click on it;
* Check if there is any information about missing reward.  If not, scroll down all the way and click on "Contact Us";
* Fill the form and send your complaint.

If you have any further questions, please type below🍫🍫

kiara_wael · Answer

Hi and Welcome to the King Community

Sometimes the rewards from the Episode Races can take a little detour before reaching your game account.

Here's what you can do:

* Make sure your game is connected to the internet. Sometimes, a quick connection check does the trick!
* If you've already tried closing and reopening the game, the next step is to reach out to our support team. You can contact them directly through the game's settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'

When reaching out, it would be super helpful to include:

* Your game ID or the email address associated with your game account.
* The date and approximate time you finished the races.
* A mention that you were expecting your gold bars for finishing first in two Episode Races.

Our team will leap into action and investigating what happened