Why at the end of a level not beat it says contacting app store

celinw

Why at the end of a level not beat it says contacting app store

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/454593/why-at-the-end-of-a-level-not-beat-it-says-contacting-app-store

Hi celinw!

If you see a message saying "contacting app store" at the end of a level you didn't beat, it might be due to a connectivity issue between your game and the app store. Here are a few steps you can try to fix this:

1. Check Your Internet Connection: Make sure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps.
2. Restart the Game: Close the game completely and reopen it to see if the issue resolves itself.
3. Restart Your Device: Sometimes a simple restart can fix connectivity issues.
4. Update the Game: Ensure your game is updated to the latest version. Check the App Store or Google Play Store for updates.
5. Clear Cache (Android): If you're using an Android device, try clearing the cache for the Candy Crush app.
   • Go to Settings > Apps > Candy Crush > Storage > Clear Cache.

If you’ve tried these steps and the issue persists, please get back to us with a screenshot of the error message that you are getting and the game app version you have installed so we and see how we can help.