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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
it’s been six moth, non of update or suggested “fixes” worked.
Member id: 1511657899
Phone model: iPhone 13 Pro Max
App version: 1.279.1.1. ; iOS 17.5.1
Just turn it off or RESET…
No, dear! Not yet😕
hi @PummyRaj any update on the chocolate box?
User ID: 12413509245
platform ANY (windows 11, windows 10, android)
This is ACCOUNT issue, not app.
pls fix it
Hello @franckmartin36🤗 A Warm Welcome to the King Community!
I am sorry to hear that the basic troubleshooting steps did not help with the issue! I am wondering if your game is also stuck with the glitch that few other players are experiencing!!
It is being investigated by the Candy game Studio, but there is not fix yet! Please check the update by our Community In-charge posted on the 17th (click on the Green letters to open the comment).
Hopefully, the issue will be resolved soon you all will be able to get back to having the fun with Chocolate Box feature again🍫🍫
Hello Viktoria🤗
As informed by our Community In-charge —> Here, in the previous page, the issue is still being investigated by the Candy game Studio. Once the issue is resolved, it will be updated in this discussion thread itself!
I can understand the frustration about this long lasting glitch! Unfortunately, there is nothing we, as players, can do nothing but wait 🙃
Thank you for your patience & understanding🙏
hello. I haven’t received an update @PummyRaj 😢
Unable to clam the chocolate box since October 2023.. keeps saying connection error. I tried everything. It’s adding 3 clicks and time after every game. It’s so annoying.
Here is my information again
I already did all that
Hi and welcome to the King Community
Thank you for reporting , some players have this problem to , In the meantime
Please Check app update - Log out game - Restart Device - Open game and Log in.
la boite de chocolat est bloqué sur la main.
si j'utilise une main ça ne coche pas de case, il ne se passe rien, que ce soit sur mobile ou sur facebook, pareil.
the box of chocolate is stuck on the hand. if I use one hand it doesn't check any boxes, nothing happens, whether on mobile or on Facebook, the same.
ok will wait for the fix. Don't know how will we know that it is fixed now.
Hello @MarisA0417🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing a glitch with the Chocolate Box feature!
Hello again @shanezehra🙋♀️ So sorry for missing your above comment!
Over the past week, we have received multiple complaints about Chocolate Box feature! It was reported to the Candy Studio and they are working on a fix. Please check this message by our Community In-charge regarding this issue —> HERE (click on the Green letters).
Thank you both for your patience & understanding 🙏
i also have an issue with the chocolate box hanging. i always turn off my phone to start all over again. how do we resolve this
Still the same and I can't do anything! Can't believe it's taking this long. Thank you.
reg chocolate box glitch.. have the issue since October 2023
Hello @dkuzu🤗 A Warm Welcome to the King Community!
We have received various complaints about the Chocolate Box issue in the past week!
I am relieved to inform you that it was reported to the game Studio and they are investigating the issue. Please check our Community In-charge's latest comment —> HERE (click on the Green letters).
In the meantime, please try and see if closing the App - clearing Cache/offloading the App, resolves the issue temporarily!
Thank you for your patience & understanding!
If you have further questions, please type below 🍫🍫
Hello, everytime I open the app it gets stuck in this screen. What can I do to solve this??? Please help thank you! It doesn’t let me click continue
It's happened again! Finally unfroze then boom back to the frozen chocolate box.
for months now I get locked out of the game at the chocolate box. Some days I can get 1 level in, but most stuck as soon as I open the game. I have logged out, shut my phone down and logged back in and it still get stuck. Help!
Hi kaylz118 and viktoriadee,
Thank you both for reporting the issue with the Chocolate Box glitch. I understand how frustrating this can be 😔
Our developers are aware of the problem and are currently working on a fix. We appreciate your patience and want to let you know that we plan to release the fix soon that will hopefully take care of this issue 🙏
Please hang in there a little longer, and thank you for your understanding 🙂
New here? Sign in or create an account to join the fun.
I still can’t claim my Chocolate Box rewards. These are the messages I receive when I try.
Hi there and welcome to the Community,
Thanks for reporting this issue.
You can try the following simple troubleshooting steps that will normally fix the issue:-
1) please ensure that your app is of the latest version and that you don't have any connectivity issue. To check for updates, just go to the app stores in your phone and start updating it. Once the app is updated, please restart your device before you play; or
2) if your app is the latest version, exit from the app or close the app, wait for few seconds before clicking on the app, play a lvl, doesn't matter you pass or not, then go back to the activity tab and check on your chocolate box.
If you still can't claim your prize and the connection error messages still appear, kindly reply us back with the following details, so our Candy Mod in Charge can help you further:-
a) type and device model you're using to play your game;
b) your game ID, which you can get by clicking on the King's logo, that is above your profile pic, refer below.
Thanks and hope you get back to us. I'm tagging our Candy Mods to further assist you 🙏🙏
@PummyRaj @bearwithme
I have the same issue, tried all the fixes but nothing is working. My device: iPhone 13 Pro Max. My player ID 1511657899
I've tried every suggestion as well All suggestions take me in a circle right back to where I began. I’m beyond frustrated. Been playing this game for over 10 years 🙄
yeah. 11 years in and this last 30 days were by far the most frustrating with having to do extra 3 taps before and after each game and the waste of time on power ups 🤯
Have any of you had any success with this issue? I have had it for months and can't get rid of it. So annonying!
Hello @Mirrie51🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are stuck with the Chocolate Box glitch!!
Which device are you using? If using a mobile device or the App version on Windows 10/11, which version of the App do you have right now?
Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!
unable to play. As soon as I open game it brings the chocolate box and hangs. Did everything mentioned in similar post but nothing is working. I off loaded App, reinstalled it, restarted my iphone. Still error
Hello @shanezehra🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game with the Chocolate Box!
Can you tell me which device you are using? Also, if you are using a mobile device OR the App version on Windows 10/11, which version of the App do you have right now?
To reply back, please type below 🍫🍫
I am using iPhone 11 pro. Candy crush version is 1.279.1.1.
Thank you for replying back @shanezehra 🤗
Let me check few things and get back to you🍫🍫
hi
Any luck? I am still not able to play due to chocolate box. It comes as soon as I open the App.
I still have issue with this glitch
Hi And Welcome to the King Community
Thank you for reporting. I'll pass this feedback to the game.in the meantime please force close the Apps and log in again
any upstate?
You won't get another reply from Kiara, but maybe @PummyRaj can advise on this.
Hello @viktoriadee🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the Chocolate Box in your game! I have noticed more complaints in the past week about the Chocolate Box!
Thank you for providing your device details & game ID number.
I have reported about this issue to our Community In-charge! Let me see what they say when they come back on Monday.
Are you aware that there have been problems since 14:00 yesterday? All day and early morning I've been trying and I've lost not only progress but also items In the game. It hasn't just been early hours is what I wanted you to know 😊
Hello @kaylz118🤗 A Warm Welcome to the King Community!
I need a clarification please! Are you experiencing "connection issue" in your game? OR is it a glitch with the Chocolate Box?
Please reply by typing below🍫🍫
When a Kohls ad pops up I cannot close it (the reward granted button comes up but no way to close it...its dead screen there)and have to back out...thus loosing any gold bars I should have received. I have a Samsung Play phone it's newer and also happened on my Samsung Note 9. I have lost hundreds of gold bars, and now…
Hi my wife is connected but my game doesn't open completely
8599
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
9606 is not dispensing gummi dragons and needs to be reset. I have done everything I can on my side. Please help.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
