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it’s been six moth, non of update or suggested “fixes” worked.
Member id: 1511657899
Phone model: iPhone 13 Pro Max
App version: 1.279.1.1. ; iOS 17.5.1
Yes please do get back in touch. I know it sounds silly but I use this game to as part of my routine which is now a part of my OCD and I use it to distract myself from a lot of my pain. Thank you for looking in to it.
Thank you @kaylz118🤗
If I receive any updates, I will get back to you.
Until then, please bear with us🙏
Samsung galaxy A53 5G
Since 15th June 2024 at around 14:00 bst
I'm not sure but it's the latest update as I checked all that.
I reset my phone and it worked until yet again the chocolate box game up and the whole thing freezes and you can do nothing. I had other problems when the game originally crashed however it seems they've been fixed but it's the chocolate box and I can't use any of the 30 minutes free gifts I get for logging in everyday so I'm losing gifts I can use. The chocolate box issue alone has beeb since 15th June 2024 at around 19:00 bst.
Thank you
Hello @kaylz118🤗 Thank you for replying back! And, Sorry! I couldn't be here this morning!
The earlier glitch with entire game was because the game was down (Saturday evening as per USA timings), which caused lot of issues for many players! Luckily, the King team worked quickly and resolved the issue.
Depending on the device you are using, please try —> clear cache/cookies; offload the App; delete history, etc.,
And with regards to the Chocolate Box issue — I have seen multiple complaints about this issue! Hence, I have reported to our Community In-charge, so that, they can give a heads-up to the game Studio.
Can you provide below details for me…
If I need any other details, I will get back to you.
Please let me know if you have any other questions🍫🍫
Still stuck on this page no matter what I do!
thanks!
No this was just an example.. I'm Frozen on this screen now but earlier it wouldn't load anything and I couldn't collect any gold bars and I'm missing out as I can't play any games due to it going straight to the photo above. It's the entire game that's now frozen but has been playing up eg not loading to certain things then would load some but not all and now this. Its still the same currently.
Hello @kaylz118🤗 A Warm Welcome to the King Community!
I need a clarification please! Are you experiencing "connection issue" in your game? OR is it a glitch with the Chocolate Box?
Please reply by typing below🍫🍫
Are you aware that there have been problems since 14:00 yesterday? All day and early morning I've been trying and I've lost not only progress but also items In the game. It hasn't just been early hours is what I wanted you to know 😊
Hello @viktoriadee🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the Chocolate Box in your game! I have noticed more complaints in the past week about the Chocolate Box!
Thank you for providing your device details & game ID number.
I have reported about this issue to our Community In-charge! Let me see what they say when they come back on Monday.
You won't get another reply from Kiara, but maybe @PummyRaj can advise on this.
any upstate?
Hi And Welcome to the King Community
Thank you for reporting. I'll pass this feedback to the game.in the meantime please force close the Apps and log in again
I still have issue with this glitch
hi
Any luck? I am still not able to play due to chocolate box. It comes as soon as I open the App.
Thank you for replying back @shanezehra 🤗
Let me check few things and get back to you🍫🍫
I am using iPhone 11 pro. Candy crush version is 1.279.1.1.
Hello @shanezehra🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game with the Chocolate Box!
Can you tell me which device you are using? Also, if you are using a mobile device OR the App version on Windows 10/11, which version of the App do you have right now?
To reply back, please type below 🍫🍫
unable to play. As soon as I open game it brings the chocolate box and hangs. Did everything mentioned in similar post but nothing is working. I off loaded App, reinstalled it, restarted my iphone. Still error
Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!
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I still can’t claim my Chocolate Box rewards. These are the messages I receive when I try.
Hi there and welcome to the Community,
Thanks for reporting this issue.
You can try the following simple troubleshooting steps that will normally fix the issue:-
1) please ensure that your app is of the latest version and that you don't have any connectivity issue. To check for updates, just go to the app stores in your phone and start updating it. Once the app is updated, please restart your device before you play; or
2) if your app is the latest version, exit from the app or close the app, wait for few seconds before clicking on the app, play a lvl, doesn't matter you pass or not, then go back to the activity tab and check on your chocolate box.
If you still can't claim your prize and the connection error messages still appear, kindly reply us back with the following details, so our Candy Mod in Charge can help you further:-
a) type and device model you're using to play your game;
b) your game ID, which you can get by clicking on the King's logo, that is above your profile pic, refer below.
Thanks and hope you get back to us. I'm tagging our Candy Mods to further assist you 🙏🙏
@PummyRaj @bearwithme
I have the same issue, tried all the fixes but nothing is working. My device: iPhone 13 Pro Max. My player ID 1511657899
I've tried every suggestion as well All suggestions take me in a circle right back to where I began. I’m beyond frustrated. Been playing this game for over 10 years 🙄
yeah. 11 years in and this last 30 days were by far the most frustrating with having to do extra 3 taps before and after each game and the waste of time on power ups 🤯
Have any of you had any success with this issue? I have had it for months and can't get rid of it. So annonying!
Hello @Mirrie51🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are stuck with the Chocolate Box glitch!!
Which device are you using? If using a mobile device or the App version on Windows 10/11, which version of the App do you have right now?
When a Kohls ad pops up I cannot close it (the reward granted button comes up but no way to close it...its dead screen there)and have to back out...thus loosing any gold bars I should have received. I have a Samsung Play phone it's newer and also happened on my Samsung Note 9. I have lost hundreds of gold bars, and now…
Hi my wife is connected but my game doesn't open completely
8599
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
9606 is not dispensing gummi dragons and needs to be reset. I have done everything I can on my side. Please help.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
