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Gold not awarded

PJ66
PJ66 Posts: 2

Level 1
in Support

Hi, I won the episode ending 13835 and should have received 40 gold bars but didn't get them. It spent some time where my gold bars are shown, swirling, the wheel of doom, but when it stopped my gold bar tally was the same, none added. Can you help?

Best Answer

  • kiara_wael
    kiara_wael Posts: 156,985
    Answer ✓

    Hi and Welcome to the King Community

    I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.


Answers

  • WalleyeGuy1967
    WalleyeGuy1967 Posts: 28

    I won the silver chocolate box and didn’t receive the prize…

    IMG_4578.png

  • kiara_wael
    kiara_wael Posts: 156,985
    Answer ✓

    Hi and Welcome to the King Community

    I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.


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