⛔ Important Announcement: *Edited: Candy is back online!

mbees

I am having trouble connecting to the App Store

Reedross

I was playing earlier to day with no issues, went to use the app store and the game crashed. It will not reload. I have rebooted my desktop and still just a black screen when I try to load the game.

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting , Ill pass this feedback to the game team , In the meantime

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

kiara_wael

Hi and Welcome to the King Community

Which device are you play , Is for Connection Store ?

ambiebambie

Same bot, same response, to same issue- worldwide. I read they don't work weekends…

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/455206/black-screen-on-facebook

Hello @Reedross🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Which device are you using to play the game? Is it on the Browser version (Chrome, Edge, etc.,) or the App version on Windows 10/11?

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting , Some players have problem with Apps Store this day and Ill pass this feedback to the game team

Aries2020

https://community.king.com/en/candy-crush-saga/discussion/comment/3091570#Comment_3091570

All devices! 2 androids, 2 ipads and 1 windows! None are working! It's been hours so stop giving us the generic bot response and fix your game King!

ambiebambie

See the many other issues like yours… Most likely an internal issue and they don't work weekends. Guess everybody DOES need a day off!

brightstar1

I've got the same black screen too.