I didn't see the announcement before Uninstalling and reinstalling

Question

Iam missing all my power ups and I purchased the 39.99 package but don't have any of the power yoga or 24 hours of power ups.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/455295/i-didnt-see-the-announcement-before-uninstalling-and-reinstalling

https://community.king.com/en/candy-crush-saga/discussion/comment/3091876#Comment_3091876

Hello @nannewbct and @Mary94523🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in both your games!

I am assuming that you are playing the game on mobile devices.  If you, you can send your complaint directly from your game by following below steps⬇️

* Click on the Pink Cogwheel (Gear Icon) located in the top right corner of the game map screen;
* Click on the ? icon located in Settings window;
* Go down to "My Purchases" and click on it;
* Select an option that is suitable with the issue you are experiencing and click on it;
* Follow the steps & instructions provided there.

If you need further assistance, please type below🍫🍫

Mary94523 · Answer

same here except for the 39.99 purchase. Lost all powerups and lives that had been sent to me. Isn’t there a way to submit a request to restore?