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Why can I not purchase special treats using gold coins

Theoh
Theoh Posts: 2

Level 1
in Support

Why can I not purchase special treats using gold coins I have earned on thegame

Answers

  • kiara_wael
    kiara_wael Posts: 157,607

    Hi and welcome to the King Community

    Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    For more Info Here

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!


  • PummyRaj
    PummyRaj Posts: 44,393
    https://community.king.com/en/candy-crush-saga/discussion/455595/why-can-i-not-purchase-special-treats-using-gold-coins

    Hello @Theoh🤗 A Warm Welcome to the King Community!

    I am sorry to hear about the issue in your game!

    Which device are you using to play the game? How long have you been experiencing this issue? Do you see any error message when the purchase fails?

    Please reply by typing below 🍫🍫

  • Maddy1996
    Maddy1996 Posts: 12

    Level 2

    Not possible still tried everything not able to use gold coin

Hey! Would you like to give us your opinion?

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