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Candy crush saga Candy Royale does not work - ❗FIXED!

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Answers

  • kiara_wael
    kiara_wael Posts: 156,983
    edited June 25

    Hi and Welcome to the King Community

    Which events are you play ?

  • christinewupp
    christinewupp Posts: 9,832
    edited June 25
  • PummyRaj
    PummyRaj Posts: 44,042
    edited June 25

    Hello @piff 🤗 A Warm Welcome to the King Community!

    Do you remember if the event you played was “Candy Royale” - where you will be playing between 5 levels to 21 levels and share a jackpot of 500 to 1200 Gold Bars with the players who won the race (out of 99 other players)?

    Do you have any screenshots to show that you were supposed to receive 80 Gold Bars?

    To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫

  • Trish_Biggins
    Trish_Biggins Posts: 1

    Level 1

    I have just come 2nd place in a challenge with 1 other player the reward was 500 gold bars to share so 250 gold bars, however only 70 was put on my ac ount?

  • kiara_wael
    kiara_wael Posts: 156,983
    edited June 25

    Hi and Welcome to the King Community

    Thank you for reporting Ill pass this feedback to the game team. and Which events are you play , In the meantime  If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

  • PummyRaj
    PummyRaj Posts: 44,042
    edited June 25

    Hello @Trish_Biggins🤗 A Warm Welcome to the King Community!

    You really won the Jackpot in your Candy Royale race!! Congratulations🤩👏👏


    But, I am sorry to hear that you did not receive all your well deserving Gold Bars!! For any missing rewards, you will have to contact King Player Support team and send a complaint.

    Are you playing the game on Facebook Browser or on a mobile device?


    Please reply by typing below🍫🍫

  • GodSKill
    GodSKill Posts: 4

    Level 1

    Today I logged into my account and then i received a pop up telling me i got 700 gold from an event (i dont really remember the title, but was the one that could give a total of 1400 gold), the thing is I didn't receive anything at all, how can I can solve this?

  • celticsibh
    celticsibh Posts: 5

    Level 2

    I got a pop up that I won 250 gold bars by sharing the pot with 1 other player but my gold bars have not been added to my account.

  • PummyRaj
    PummyRaj Posts: 44,042
    edited June 25

    Hello @celticsibh🤗 A Warm Welcome to the King Community!

    Hearty Congratulations for winning the big Jackpot amount of Gold Bars👏👏👏


    I am sorry to hear that you did not receive your well deserved reward into your game! You will have to send a complaint to King Player Support team and request for your missing reward.

    Can you please tell me which device you are using? So that, I can provide you proper steps to send your complaint?


    To reply back, simply type below🍫🍫

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