Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
same with me!!Like I didn’t try everything to get connected.But when you try to send lives to your friends it says:It’s not because of you it’s to them!!
how can I recive lives
I don’t think anyone at ‘King’ monitors these chats. Every time I email them I get a response saying ‘try this/try that’, none of which work. Or they suggest the Community. And all you get is responses from fellow users who have the same problem.
15 July still not working!!!!Is anybody taking care of that issue?
@Tranterbleu. It’s ridiculous isn’t it. I get no extra bonuses/spins at the beginning or end of each game. Nor can I give or receive extra lives. And like you I am unable to save my game or progress as it says I’m not connected to Wi-Fi. I have raised this a few times since the beginning of July but yet to have any response from anyone.
15/07/24 Still not working
Hi @NeilK, I know how you feel. I'm waiting to save my game progress via email but that keeps telling me I'm offline when I'm in fact the opposite!
It would be a shame to lose all that I have achieved…
Same problem playing on PC. Also won't let me save progress… Tells me "You're offline. Connect to Internet and try again," when I am on online! Started the app via the Microsoft Store…
All day on only one device, it won't connect to app store. Same problem.
je ne reçois plus de récompense car je ne reçois plus de publicites
14/07/24 Still not working
On a 20 level Candy Royale with only a few episodes left to be with the gold coin reward at 200 this happens. Give me my gold coins
Having the same problem. Nothing works. Hope it's fixed soon!
14 July still not working!!
It's funny, because I already reported this issue about 2 months ago and nobody cares. I guess, some people of the engineering team were fired and everything is crashing in the backend now. 😂
Bummers!
13/07/24 Still not working
Not working July 13!!
where you hacked? and why isn't anyone fixing it?
New here? Sign in or create an account to join the fun.
I have waited now for two weeks and this game still will not connect to the App store on Windows 11 PC or Kindle Fire 10 13th Generation. Due to the inability to use gold bars to help get through levels, I choose to not play them. Soon there will be no reason to play the game.
And I would also really like to save my game progress but I'm still not able to due to the game not being able to connect to the internet. As you can see in the bottom right hand corner, I do indeed have WiFi and I'm using it now…
Still not sorted. Nearly a month now. It’s ridiculous. Come on King. Get it fixed please.
Yes same here!!! I've been stuck on a level and I have 30 bars. Super annoying. And can not purchase anything. It won't even show me the app store. And this has been an issue for months!!
After a couple of frustrating weeks, the last update (7/17) fixed it for me BUT it wasn't automatic. I did the following AFTER getting the update:
Hopefully that works for the rest of you as well.
we are already logged out from CC while it says already mentioned that we are not connected!!So nothing helps and we did already so many turn off and again on!It would be nice that they fix it so it works for everyone!!
Im not to conect to apps store..? Why?
when is this going to be fixed? Although I have boosters, not enough to get me past all the harder levels in an episode, since I can’t access my 260 gold bars. I won’t dare to log out of my account to risk losing all my boosters. Soon I’ll just be doing the daily booster claims & that will be it for the day. Please fix this
Having the same problem. error connecting to app store. Had same problem a few months ago but it was corrected. Now it's happening again
For your information I am currently unable to play new levels because for the past few days, on and off, I have been getting the dreaded "contacting app store" screen as well, on both of my iOS devices. So now starting a tricky level and using boosters is a gamble, because you never know if you will get to finish it. I have saved up enough gold bars to play on, and many levels are designed to be passed by using gold bars, so this is a strategy I now cannot use. This is a major, major issue which needs fixing urgently. Surely it must be costing King a lot of profit if players can't make purchases? Not being able to contact the app store at the level failed stage makes Candy Crush unplayable and any player who has encountered this error is a fool to continue playing until this gets fixed.
I have purchased gold bars, completed level twice, but game keeps making me repeat the same level, even though I passed the level and the game took my gold bars, but didn’t progress me forward.
I haven't been able to connect to the store for a few weeks
I started this account a few days ago after playing on another account for 10 years. I keep having connection issues on this one, I only play this one on a laptop so not connected on a phone. Very frustrating.
25/07/24 Still not working
has the issue been fixed not being able to connect to the App Store or online?
Hi @Jinny50 and welcome to the Community.
I still can't connect via PC, so I don't think that it is fixed.
All the best to you!
it’s so frustrating not knowing if this issue is going to be fixed
Who is it that I can actually contact about not being able to connect to App Store or use my gold bars?
Still not connecting and it is now July 27, 2024.
Hello again, @Jinny50! Here is the the contact form for 'King' - just click on the green text.
https://soporto.king.com/contact
All the best and here's hoping for connection soon! 😉
There was an error rendering this rich post.
I was trying to contact the Shop to purchase gold bars but I keep getting a message saying that there is no internet connection. Sometimes, I managed to access the Shop but I am unable to proceed to the payment portal for tge same reason. I have restarted my phone before each attempt but to no avail. This caused me a race…
Every single time i get the boost it will crash the game in max ten games saying that i encountered a mistake which we are fixing… altought this has been on for MONTHS. ive spend gold and items to boost my levels just because i have this boost just to lose it on your freaking bug… WHEN ARE U GONNA FIX IT
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
5909484859
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
