⛔ Error Connecting to App Store - Under investigation!

kiara_wael

Hi and Welcome to the King Community

Please check this step here

• Check Internet Connection: Ensure you have a stable internet connection.
• Restart the Game: Sometimes, restarting the game can resolve connection issues.
• Update the Game: Ensure the game is updated to the latest version.
• Clear Cache (Android):
  1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
• Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
• Contact Support: Follow the steps mentioned above.

kiara_wael

Hi and Welcome to the King Community

Please check this step here

• Check Internet Connection: Ensure you have a stable internet connection.
• Restart the Game: Sometimes, restarting the game can resolve connection issues.
• Update the Game: Ensure the game is updated to the latest version.
• Clear Cache (Android):
  1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
• Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
• Contact Support: Follow the steps mentioned above.

desjoyjay123

Hi , As mentioned. I did all the instructions posted but no results. Thanks

francientje

CA

Can't connect to the app store since yesterday! Anyone else??

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3105850#Comment_3105850

Hello @mich751nat 🤗 A Warm Welcome to the King Community!

Looks like there is something going on with the Candy Store! We have received multiple complaints just this day alone!!

I have escalated this issue to our Community In-charge. If there is any information, we will update you.

Thank you for your patience & understanding🙏

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/457983/candy-crush-saga-pourquoi-app-store-ne-ce-connecte-pas-sur-tout-mes-appareils

Hello @Diane_Gauthier🤗 A Warm Welcome to the King Community!

I don't think the problem is on your side!! We have received multiple complaints about Candy Store not connecting! I have escalated this issue to our Candy Community In-charge.

I would have suggested not to reinstall the game App, as the issue is not on your side😕

Please wait for the update on this issue. If you have any further questions, please type below🍫🍫

joel2

Al intentar usar gold para continuar jugando un nivel me marca contactando app pero no me da acceso que debo hacer?

mcgot1

If I can't complete a level I don't have the option to continue - it says connecting to app store and never let's me use bricks to continue play.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. This issues has been reported

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. This issues has been reported