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I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
have been having this problem for weeks now. There is no point in even opening the game with only daily boosters & the occasional “Sweet Cinema” ad, even the “Season Pass” is nowhere to be found. Will this ever be fixed?
Hello again, @Jinny50! Here is the the contact form for 'King' - just click on the green text.
https://soporto.king.com/contact
All the best and here's hoping for connection soon! 😉
Still not connecting and it is now July 27, 2024.
Who is it that I can actually contact about not being able to connect to App Store or use my gold bars?
it’s so frustrating not knowing if this issue is going to be fixed
Hi @Jinny50 and welcome to the Community.
I still can't connect via PC, so I don't think that it is fixed.
All the best to you!
has the issue been fixed not being able to connect to the App Store or online?
I haven't been able to connect to the store for a few weeks
25/07/24 Still not working
I started this account a few days ago after playing on another account for 10 years. I keep having connection issues on this one, I only play this one on a laptop so not connected on a phone. Very frustrating.
I have purchased gold bars, completed level twice, but game keeps making me repeat the same level, even though I passed the level and the game took my gold bars, but didn’t progress me forward.
For your information I am currently unable to play new levels because for the past few days, on and off, I have been getting the dreaded "contacting app store" screen as well, on both of my iOS devices. So now starting a tricky level and using boosters is a gamble, because you never know if you will get to finish it. I have saved up enough gold bars to play on, and many levels are designed to be passed by using gold bars, so this is a strategy I now cannot use. This is a major, major issue which needs fixing urgently. Surely it must be costing King a lot of profit if players can't make purchases? Not being able to contact the app store at the level failed stage makes Candy Crush unplayable and any player who has encountered this error is a fool to continue playing until this gets fixed.
Having the same problem. error connecting to app store. Had same problem a few months ago but it was corrected. Now it's happening again
when is this going to be fixed? Although I have boosters, not enough to get me past all the harder levels in an episode, since I can’t access my 260 gold bars. I won’t dare to log out of my account to risk losing all my boosters. Soon I’ll just be doing the daily booster claims & that will be it for the day. Please fix this
Im not to conect to apps store..? Why?
we are already logged out from CC while it says already mentioned that we are not connected!!So nothing helps and we did already so many turn off and again on!It would be nice that they fix it so it works for everyone!!
After a couple of frustrating weeks, the last update (7/17) fixed it for me BUT it wasn't automatic. I did the following AFTER getting the update:
Hopefully that works for the rest of you as well.
Yes same here!!! I've been stuck on a level and I have 30 bars. Super annoying. And can not purchase anything. It won't even show me the app store. And this has been an issue for months!!
Still not sorted. Nearly a month now. It’s ridiculous. Come on King. Get it fixed please.
And I would also really like to save my game progress but I'm still not able to due to the game not being able to connect to the internet. As you can see in the bottom right hand corner, I do indeed have WiFi and I'm using it now…
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Not working July 12
where you hacked? and why isn't anyone fixing it?
Not working July 13!!
13/07/24 Still not working
Bummers!
It's funny, because I already reported this issue about 2 months ago and nobody cares. I guess, some people of the engineering team were fired and everything is crashing in the backend now. 😂
14 July still not working!!
Having the same problem. Nothing works. Hope it's fixed soon!
On a 20 level Candy Royale with only a few episodes left to be with the gold coin reward at 200 this happens. Give me my gold coins
14/07/24 Still not working
je ne reçois plus de récompense car je ne reçois plus de publicites
All day on only one device, it won't connect to app store. Same problem.
Same problem playing on PC. Also won't let me save progress… Tells me "You're offline. Connect to Internet and try again," when I am on online! Started the app via the Microsoft Store…
Hi @NeilK, I know how you feel. I'm waiting to save my game progress via email but that keeps telling me I'm offline when I'm in fact the opposite!
It would be a shame to lose all that I have achieved…
15/07/24 Still not working
@Tranterbleu. It’s ridiculous isn’t it. I get no extra bonuses/spins at the beginning or end of each game. Nor can I give or receive extra lives. And like you I am unable to save my game or progress as it says I’m not connected to Wi-Fi. I have raised this a few times since the beginning of July but yet to have any response from anyone.
15 July still not working!!!!Is anybody taking care of that issue?
I don’t think anyone at ‘King’ monitors these chats. Every time I email them I get a response saying ‘try this/try that’, none of which work. Or they suggest the Community. And all you get is responses from fellow users who have the same problem.
how can I recive lives
Why can't I receive lives from My friend
Can you help me?
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
