🚫 Treasure Hunt -Grey Screen Issue (Edited by CM:Fix coming on version 1.285)!

Sheenie99

The Treasure Hunt page is still not loading for me. I reached out to the support team regarding this and was given a list of things to try. Among them was uninstalling the game which caused me to lose all of my inventory. The Treasure Hunt worked for a few days after that, but has stopped working again. The page looks like it's available but when I click OPEN, the page won't load (see attached photo). Please help!

Screenshot_20240709_054811_Candy Crush Saga.jpg

QueenB

Hi everyone 🙂

I just wanted to let you know that we are aware of this issue and our team is actively working on a fix. Our developers are testing several solutions to ensure that future updates resolve this without causing other gameplay issues.

Please, do not reinstall the game app as it we can't guarantee it will fix the issue but keep an eye out for future updates that will hopefully take care of this!

QueenB

Hi everyone 😊

We wanted to provide an update on the issue you’ve been experiencing. The team has identified the root cause, and a fix is on the way! The update will be included in version 1.285, which is expected to roll out next week.

Thank you for your patience, and please keep an eye out for this update to resolve the issue. If you have any more questions, feel free to ask!

Vijetav

I have treasure hunt and when i click on that nothing happens , the page just gets stuck . I have to close the app and atart again for candy crush to load . Its been happening from 3 days.

Palash_Sarma

https://community.king.com/en/candy-crush-saga/discussion/451803/treasure-hunt-not-loading

Hi @Vijetav , Welcome to the Community

Did you check update your game and phone software update?

Do following steps

1. Clear the cache game and phone
2. Logout for few minutes and switch off for atleast 2 mins
3. Login

Then check your game if not works

Mail player support area

Thank you

Vijetav

stil not working . Treasure hunt hangs up whenever i open it.

king1200

Depuis hier, impossible d'accéder à la chasse aux trésors ! Quand j'ouvre l'écran se fige et le jeu est bloqué !

kiara_wael

Hi and Welcome to the King Community

Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in.

Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you

Thanks for understanding and have a wonderful day 

mary0813

help

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/453880/treasure-hunt-screen-is-dark-it-won-t-let-me-earn-any-prizes

Hello @mary0813 🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Can you tell me which device you are using? If you are playing on a mobile device OR the App version on Windows 10/11, can you check which version of the game App do you have right now?

To reply back, please type below 🍫🍫

mary0813

I’m on an iPad. It started 2 days ago. I don’t have problems playing the levels, or any other extra screens, just treasure hunt. Thank you

mary0813

this it what the screen looks like

mary0813

it’s frozen