Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 Got any questions regarding Music Season? See our Frequently Asked Questions here.
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 Got any questions regarding Music Season? See our Frequently Asked Questions here.
🚫 Treasure Hunt -Grey Screen Issue (Edited by CM:Fix coming on version 1.285)!
The Treasure Hunt page is still not loading for me. I reached out to the support team regarding this and was given a list of things to try. Among them was uninstalling the game which caused me to lose all of my inventory. The Treasure Hunt worked for a few days after that, but has stopped working again. The page looks like it's available but when I click OPEN, the page won't load (see attached photo). Please help!
Best Answers
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Hi everyone 🙂
I just wanted to let you know that we are aware of this issue and our team is actively working on a fix. Our developers are testing several solutions to ensure that future updates resolve this without causing other gameplay issues.
Please, do not reinstall the game app as it we can't guarantee it will fix the issue but keep an eye out for future updates that will hopefully take care of this!
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Hi everyone 😊
We wanted to provide an update on the issue you’ve been experiencing. The team has identified the root cause, and a fix is on the way! The update will be included in version 1.285, which is expected to roll out next week.
Thank you for your patience, and please keep an eye out for this update to resolve the issue. If you have any more questions, feel free to ask!
Answers
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Hi @Vijetav , Welcome to the Community
Did you check update your game and phone software update?
Do following steps
- Clear the cache game and phone
- Logout for few minutes and switch off for atleast 2 mins
- Login
Then check your game if not works
Mail player support area
Thank you
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Hi and Welcome to the King Community
Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you
Thanks for understanding and have a wonderful day
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Hello @mary0813 🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Can you tell me which device you are using? If you are playing on a mobile device OR the App version on Windows 10/11, can you check which version of the game App do you have right now?
To reply back, please type below 🍫🍫
