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Tagging Issues

Carol-38

Hi @QueenB 👋 I and many others always seem to be having problems with tagging. Is it something that can be looked at to see what is causing the problems. On many occasions I have to keep deleting and starting again because it just doesn't bring up the list where the names in green gets picked from. I do normally manage to get around that eventually, after many, many tries, but the bigger problem for me is when a name contains an underscore. No matter what I do it just doesn't work, ends up looking like this @_@ or @@brand_i. So if the name doesn't appear, even if the list does come up, there's no hope of tagging the person wanted. What are your thoughts, do you think anything can be done. 🤞🤞

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Carol-38

@Alienscar didn't use the reply option and it's worked again for me. But if I try @@Caro-l That's what happened when I tried my name 😕

Alienscar

Wow I wish I could do that @Carol-38. I wonder if it is because you have used the reply option. I will have to try that to see if that makes a difference to me being able to have a tag at the start of a sentence

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3130544#Comment_3130544

@Alienscar now how has that worked. I promise I didn't put Hi or Hello first then delete it. It just worked for me as it is. I don't seem to have a problem with anything other than names with underscores and hyphen.

Alienscar

@@carol-38

Typical of King they can't just get things wrong in one way they have to have multiple versions of the error I left my first tag to you @Carol-38 to show you why I can't start a sentence with a tag.

I never have issues with tagging as long as I don't start a sentence with a tag and as long as I get it right first time. If I make a mistake and have to backspace tagging stops working immediately and I have to save a draft of my post without the tag and then start typing again.

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3130516#Comment_3130516

Yes I do @Alienscar and the last time it happened was today at 3.36pm when I replied to a Hi post. I started the reply with Hello, you will see it in Discussions.

Alienscar

Hi @Carol-38 I have found that you can't start a sentence with a tag due to the issue that causes the first character you type to be duplicated.

Do you still have your issue if you don't tag a person as the first word of your sentence

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3130453#Comment_3130453

This is a great explanation! Thank you so much, Carol😍

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3130443#Comment_3130443

Hi @PummyRaj this is what I mean. I was tagging @Salman_Khan55 or rather trying to. Now if their name appeared at the top of the list box all would be good but this is how it goes

Then put in the underscore and this is what happens

And no matter what I try it just comes up the same each time 😳. And as I said before happens to all with underscores or hyphen.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3130441#Comment_3130441

Hi Carol 🤗 Good Morning/Good Afternoon!

I am sorry to say that there are no improvements 🙃 We do know that the CMs are working with the Vanilla team. Tagging is one thing they can never get it right! But, I have noticed that it is getting better comparing to last 2 months!

You seem to have a specific issue with the underscores and hyphens! When you are using these tags next time, can you please take screenshots for me to show the CMs? It will be better for them to understand the issue 🙏🏼

Carol-38

Hi @PummyRaj are there any updates. My main issue is when trying to tag someone with a _ or - between their name. It just doesn't work and it's taking a long time to be sorted 🤔

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3111816#Comment_3111816

Thanks @PummyRaj hope you had a nice holiday and look forward to hearing if there are any updates re the tagging issue 🤞🤞

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/459092/tagging-issues

Hi Carol @Carol-38🤗

Along with not receiving tag notifications, disappearing comments, comments going to Approval, not able to "Edit" the comments, tagging is also one of the issues that is being looked at!

The CMs are working with the Vanilla people, but the issue is still there! Tagging is one of our (Moderators) main concerns, as it has been very hard to address our players! Because, without tagging, they would not receive the notification about our reply😕 (This was the update before I went on vacation last week)!

Let me see if they have any updates this week🤞