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Hey, just won 3 races on the bounce, didn’t get the gold bars awarded, also just won a candy royal, 250 bars, didn’t get them either, feel conned.
Hi again @moose53🙋♀️
With regards the reward from Candy Royale, there was a glitch few weeks ago! Looks like it is still affecting some players😕
Please follow below steps to send your complaint to King Player Support team as any & all missing rewards will be dealt by them⬇️
You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case.
If you have further questions, please let me know🍫🍫
Hello @moose53🤗 Thank you for replying back!
I am so sorry for the delay in getting back to you! I did not receive notification about you reply.
With regards the missing Gold Bar rewards from 5 Races, I would like you to clarify if you are having this issue in Episode Race!
If it is the Episode Race, after winning each Race - does your profile icon just move to the next episode and does not give you any Gold Bars? If so, along with me, 3 of us are experiencing this issue.
Did you try to contact the King Player Support team from your game? Did you receive any response from them?
5 races i’ve won now without receiving gold bars at the end, plus the 250 from candy royal.
I’m using an iphone 12
I’m using an iphone.
Hello @moose53 🤗 Hearty Welcome back to the King Community!
I am sorry to hear that you did not receive your deserving Gold Bars from both the race events 🙁
You will have to contact the King Player Support team and send them a compliant about your missing rewards. Do you need help with the steps & instructions? If so, can you please tell me which device you are using?
Please reply by typing below 🍫🍫
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
