Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵Did You Qualify for the First Knockouts?
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵Did You Qualify for the First Knockouts?
Level 4498 Extorted to pay 16 extra gold bars when already won
reggielove
Posts: 1 Newbie
in Support
I won the round but it made me pay 16 gold bars while it was showing I won the level! I had completed the level and had 10 moves left got the last jelly and then it switched to the sceeen that I had to pay 16 more cold bars to get my win!!! This was also level 20/20 in candy royal!! This is plain fraud. I deserve my 16 gold bars back and all the UFO power ups I use that don’t come close to the spots to actually help. I’ve been forced to use about 1000 gold bars in the last couple weeks of the game glitching. So ridiculous. I came back to this game a little bit ago after now playing for like 15 years. I think I now know why I quit playing years ago.
Answers
-
Hello @reggielove🤗 Hearty Welcome to the King Community!
I am sorry to hear about the glitch in your game! I would suggest you to contact the King Player Support team for your missing reward.
** If you are playing the game on a computer - Facebook browser version, please use this link to send your complaint —>
** If you are using mobile device OR the App version on Windows 10/11, please follow below steps⬇️- Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- Scroll down to "Events" and click on it;
- Look for Candy Royale and click on it;
- Scroll down all the way and click on "Contact Us";
- Fill the form and Submit your complaint.
You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case.
If you have further questions, please type below🍫🍫 -
This sounds like the bomb glitch to me, and I have noted that there are bombs on level 4498. I posted about this glitch here:
According to the community manager the team has been looking into this and a fix should be coming out with the next update. Please do contact player support to get your gold refunded @reggielove as you won the level and should not have been forced to spend the gold to move on.
