Freezing game on videos

maxbrown

the game is freezing constantly when you get extra moves video. And you loose everything. Let’s hope their techs can get moving. I have lost too many boosters the game is getting really bad to play.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/459809/freezing-game-on-videos

Hello @maxbrown🤗 Hearty Welcome back to the King Community!

Is your game freezing while watching the Ad videos only or while playing the levels also?

Please reply back by typing below🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/459809/freezing-game-on-videos

Hello @maxbrown🤗 Hearty Welcome back to the King Community!

Is your game freezing while watching the Ad videos only or while playing the levels also?

Please reply back by typing below🍫🍫

maxbrown

it freezes on all adds sometime extra moves sometimes just adds.
not only mine but others in our retirement home

Nikolaos_Prodromidis

Hi @PummyRaj

There were a couple of other reports for the same problem in the last days.

The freezing is when watching the ads, according to the reports.

Then nothing moves and the only solution for them is to exit!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3114946#Comment_3114946

Thank you for the heads-up, Nikolas🙏

I will look for those tomorrow.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3114945#Comment_3114945

Hello @maxbrown🤗 Thank you for replying back and confirming the issue.

If the issue is only while watching the Ad videos but not in the actual game, then, the glitch would in the game itself but, not with your connection.

Just wondering!! The Ads that are freezing — do you see any regularity? For example, couple of months ago, many players were having issue with McDonalds Ad, which took a while to resolve!!

Can you please find out from your friends too🙏