Where are my gold bars?

offfff · July 14

for the last two weeks I’ve been winning the episode race and never get my gold bars. I tried everything even reinstalling the game and still nothing works. What is the problem here?

PummyRaj · July 14

https://community.king.com/en/candy-crush-saga/discussion/459845/where-are-my-gold-bars

Hello @offfff🤗 Welcome back to the King Community!

I am very sorry to hear that you are not receiving the Gold Bars you won in the Episode Race(s)!! I am not sure how many GB you are missing!! I have noticed that you have posted multiple discussions about this issue since this morning!!

Normally, I would have told you to contact the King Player Support team! But, I saw one of your comments —> HERE👈️ that you have already contacted them and received the same replies I have received (about 7 times)!!

Yep!! I too am in the same boat and I just gave up and stopped playing the game from past 2+ months!!

Can you please tell me which device you are using? And, give me your game ID number as well?

I will report to our Community In-charge on Monday and seek their help.

Please reply back by typing below. If you need assistance to find your ID, please let me know🍫🍫

PummyRaj · July 14

https://community.king.com/en/candy-crush-saga/discussion/comment/3115066#Comment_3115066

Thank you for replying back @offfff🤗

I can understand how frustrating & annoying it must have been🙃

Please click on this green lettered link to find your game ID number —> How to find my game ID

You can take a screenshot of your profile page OR copy & paste the ID number. If you are taking a screenshot of your profile page, please make sure to block your email address. Since this is a Public Forum, we have to be careful while posting our details😉

PummyRaj · July 14

https://community.king.com/en/candy-crush-saga/discussion/comment/3115074#Comment_3115074

Great! Thank you🤗

I will get back to you with any update I have on late Monday🍫🍫

Palash_Sarma · July 14

https://community.king.com/en/candy-crush-saga/discussion/459845/where-are-my-gold-bars

Hi Welcome to King Community

Please check your internet connection

If you not get play another new level.

It happens sometimes due to internet connection, you can also mail player support area contact us.

PummyRaj · July 14

https://community.king.com/en/candy-crush-saga/discussion/459845/where-are-my-gold-bars

Hello @offfff🤗 Welcome back to the King Community!

I am very sorry to hear that you are not receiving the Gold Bars you won in the Episode Race(s)!! I am not sure how many GB you are missing!! I have noticed that you have posted multiple discussions about this issue since this morning!!

Normally, I would have told you to contact the King Player Support team! But, I saw one of your comments —> HERE👈️ that you have already contacted them and received the same replies I have received (about 7 times)!!

Yep!! I too am in the same boat and I just gave up and stopped playing the game from past 2+ months!!

Can you please tell me which device you are using? And, give me your game ID number as well?

I will report to our Community In-charge on Monday and seek their help.

Please reply back by typing below. If you need assistance to find your ID, please let me know🍫🍫

offfff · July 14

https://community.king.com/en/candy-crush-saga/discussion/comment/3115034#Comment_3115034

thank you so much for your reply. Please let me know how to get my ID? Aslo I’m using apple mobile.

Thanks

offfff · July 14

https://community.king.com/en/candy-crush-saga/discussion/comment/3115030#Comment_3115030

hi, I am connected to the internet and I play all the levels with no issues. I just don’t get my gold bars which I believe more than 500 gold bars. I emailed the player support many times and all i get is automated replies.

PummyRaj · July 14

https://community.king.com/en/candy-crush-saga/discussion/comment/3115066#Comment_3115066

Thank you for replying back @offfff🤗

I can understand how frustrating & annoying it must have been🙃

Please click on this green lettered link to find your game ID number —> How to find my game ID

You can take a screenshot of your profile page OR copy & paste the ID number. If you are taking a screenshot of your profile page, please make sure to block your email address. Since this is a Public Forum, we have to be careful while posting our details😉