Can someone please please help

Vaishnavi11

My mom was almost on level 11,000 she lost her phone the account was saved in email but she don't even know what was the email. What should I do to get it back? She has played for past 6 years I really want to get the account back

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/460057/can-someone-please-please-help

I would think that in order for Player Support to find your mother's game they would need to know her login. Unfortunately I just cannot see how they would ever be able to find a specific game without this. They would need something to go on, either the email or the device. If you have neither how would it be possible to find the game without any identifying information?

Vaishnavi11

https://community.king.com/en/candy-crush-saga/discussion/comment/3115791#Comment_3115791

I get it but all I can provide is account name and also email I'd was something like … is there no was they could find it with much information
*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

Vaishnavi11

My friend suggested me to provide a new email in which they could give the progress. In this scenario is it possible I'm really desperate tbh

christinewupp

If you think you might know the email then do contact player support to try to get your mother's game back. We can only give advice here, we are all just players like your mother and yourself. Try this link and good luck:

https://soporto.king.com/contact

Alienscar

Hello @Vaishnavi11 if you think you know the account name and email then that is all you need to get your mother's account back.

Download the game onto the new device and then just sign using her account name and email. If she has forgotten the password you can click the forgot password option.

My friend suggested me to provide a new email in which they could give the progress. In this scenario is it possible I'm really desperate tbh

This is possible but they would still need the details of the old account in order to start your new account at level 11,00. When they do this all the history of the old game is lost and every level is shown as being completed with two stars.