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My mom was almost on level 11,000 she lost her phone the account was saved in email but she don't even know what was the email. What should I do to get it back? She has played for past 6 years I really want to get the account back
Hello @Vaishnavi11 if you think you know the account name and email then that is all you need to get your mother's account back.
Download the game onto the new device and then just sign using her account name and email. If she has forgotten the password you can click the forgot password option.
My friend suggested me to provide a new email in which they could give the progress. In this scenario is it possible I'm really desperate tbh
This is possible but they would still need the details of the old account in order to start your new account at level 11,00. When they do this all the history of the old game is lost and every level is shown as being completed with two stars.
If you think you might know the email then do contact player support to try to get your mother's game back. We can only give advice here, we are all just players like your mother and yourself. Try this link and good luck:
I get it but all I can provide is account name and also email I'd was something like … is there no was they could find it with much information *Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules
I would think that in order for Player Support to find your mother's game they would need to know her login. Unfortunately I just cannot see how they would ever be able to find a specific game without this. They would need something to go on, either the email or the device. If you have neither how would it be possible to find the game without any identifying information?
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If the musical event doesn’t work and they refund everyone’s coins, then none of us should play this game anymore because it’s a scam. And personally, I love playing Candy Crush and I spend a lot of money on it — I spend around $70 just to get 300 gold bars.
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Why? Does this happen often. I was getting into playing the game but not so sure if I'll be playing anymore.
My music event isn't showing up anymore. There's still 14 hours left and I've almost completed it. I need help please
what happened to the music event? I completed my last but one tape and did not get it. I had only one more tape to go. This is very frustrating and might be my last time playing candy crush
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
