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Subject: Complaint Regarding Gold Bar Purchase in Candy Crush
Dear Candy Crush Support Team,
I recently purchased 10 Gold Bars on 16 March 2025 at 01:19am, but they have not yet been credited to my account. The payment was successfully processed via BCA methode, and I have received the transaction receipt.
Please assist me in resolving this issue as soon as possible or process a refund. If needed, I am ready to provide additional details such as my account ID and proof of payment.
Thank you for your attention. I hope this matter can be resolved quickly.
Best regards,
Iman Fathur
My account
*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address (seen on the screenshot) - Our House Rules
Hello @ririfay🤗 A Warm Welcome to the King Community!
I am sorry to hear that you did not receive some of your purchased items into your game!
You will have to send a complaint to the Customer Support of your device. If you are using iOS device, you will have to contact Apple Support. If you are using Android, you will have to contact Google Support.
You can also send your complaint from your game too! Please let me know if you need help with this and tell me which device you are using.
Please type in English to reply back, as the Community supports only English for everybody to communicate and understand better.
Thank you for understanding & have a great rest of the day🍫🍫
