Cannot receive lives from friends

phantastica

hello, I recently added some friends on candycrush and I have been sending hem lives, however, I seem to be unable to receive lives, even though they send them, nor am I able requests lives from them. Would appreciate any help.

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/460519/cannot-receive-lives-from-friends

Hi @phantastica welcome to the Community 🤗 first of all do you have less than 200 lives as shown below, I have 166. I am also having problems receiving lives. I do know that my friends are sending them to me as they are also in the Community and I have checked with them. Please let me know if you are also under the 200. You can reply by clicking on the 'Reply' below then typing your answer then clicking on the Post Comment in green at the bottom right. Look forward to hearing from you 😉

phantastica

https://community.king.com/en/candy-crush-saga/discussion/comment/3117978#Comment_3117978

hello, carol,

I am actually unable to view this section of the app as I cannot even open the ‘mail’ icon.

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3117989#Comment_3117989

Wow @phantastica that was a quick reply, well done. Now I'm going to disappoint you and say I'm not sure why that would be happening. I will tag another very clever member of the Community though @Alienscar to see if he can give you an answer. Don't expect a reply straight away as it could take a while for Alienscar to see my tag. Hope you stay in the Community and join in other posts/comments 😉

Alienscar

Hi @phantastica don't believe everything that @Carol-38 says as I wouldn't describe myself as clever.

Regarding your problem with not being able to open the envelope this usually means that you do not have any active life requests, or messages from friends.

As an experiment would you mind trying to add me to your game to see if you can receive lives from me.

Here is my link

https://ccs2.play.king.com/6Rar/Invite?id=12&params=%7B%22coreUserId%22%3A%2212313833671%22%2C%22actionCode%22%3A%22853149498%22%7D

phantastica

https://community.king.com/en/candy-crush-saga/discussion/comment/3118007#Comment_3118007

hi! I added you! I tried having a friend send me one earlier, but I don’t get them, they also dont receive my requests

Alienscar

Thanks @phantastica

Me and @Carol-38 are in a similar position. I can receive lives from her, but even though I send Carol two or more lives a day she does not receive them.

I will open my game now and send you a life.

Alienscar

Hi @phantastica I have just sent you a life. Please close and reopen your game and let me know if you have received the life I sent.

Also would you please send me a life request.

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3118028#Comment_3118028

Thanks @Alienscar I really hope it works. I have also sent you a life request just to see if it works for me 🤞

phantastica

https://community.king.com/en/candy-crush-saga/discussion/comment/3118028#Comment_3118028

i did not receive a life in my inbox, unfortunately. I sent a request, though. Thank you!

Carol-38

Hi @phantastica another thought. Have you got the game stored on more than one device or just on the one you are using now?