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Hi @phantastica welcome to the Community 🤗 first of all do you have less than 200 lives as shown below, I have 166. I am also having problems receiving lives. I do know that my friends are sending them to me as they are also in the Community and I have checked with them. Please let me know if you are also under the 200. You can reply by clicking on the 'Reply' below then typing your answer then clicking on the Post Comment in green at the bottom right. Look forward to hearing from you 😉
Wow @phantastica that was a quick reply, well done. Now I'm going to disappoint you and say I'm not sure why that would be happening. I will tag another very clever member of the Community though @Alienscar to see if he can give you an answer. Don't expect a reply straight away as it could take a while for Alienscar to see my tag. Hope you stay in the Community and join in other posts/comments 😉
Hi @phantastica don't believe everything that @Carol-38 says as I wouldn't describe myself as clever.
Regarding your problem with not being able to open the envelope this usually means that you do not have any active life requests, or messages from friends.
As an experiment would you mind trying to add me to your game to see if you can receive lives from me.
Here is my link