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Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello @Rockerboy and welcome to the Community!
Force close the app by double clicking the home button and sliding up on the app. Then start it again. If that doesn't help, restart your device.
If none of this helps, check to see if your game has the latest updates.
All the best! 😉
Hello @Rockerboy
It's a bug indeed. The game freezes when the frog glows but is caged and covered in ice, making it impossible to make any moves. All I can suggest is to try to avoid this happening. The ice over the frog needs to be removed before making the frog glow.
This level has been reported multiple times before, but it still hasn't been fixed.
Can you please report this level @PummyRaj ?