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this level keeps freezing.
Hello @Rockerboy
It's a bug indeed. The game freezes when the frog glows but is caged and covered in ice, making it impossible to make any moves. All I can suggest is to try to avoid this happening. The ice over the frog needs to be removed before making the frog glow.
This level has been reported multiple times before, but it still hasn't been fixed.
Can you please report this level @PummyRaj ?
Hello @Rockerboy and welcome to the Community!
Force close the app by double clicking the home button and sliding up on the app. Then start it again. If that doesn't help, restart your device.
If none of this helps, check to see if your game has the latest updates.
All the best! 😉
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[info callout] Updated by CM May 15th: Good news! We’ve had an update from the team about the Episode Race not starting correctly. They’ve found the problem, and a fix is planned to go out on Monday! This should help with the reports we’ve been seeing where: The Episode Race does not start when expected The start level…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
