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Hello again @Mjgatz🤗
You have posted a question about the Frozen Ads 2 days ago —> HERE (click on the Green letters to open your question).
Were you able to contact the King Player Support team as I suggested in my reply to your question? If not, please do send a complaint as they will be able to look into the issue and help you with it.
I will have to close this thread considering it as Duplicate Post!! Let's please discuss in your other question.
Thank you for understanding and have a great rest of the weekend🍫🍫