Sync with Facebook not working

Question

Sync with Facebook on iPhone is not working anymore. It says wrong password or email, but there is no way to change that.

Dana877 · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3133760#Comment_3133760

all has allready been done.

As it seems more people having trouble, this is an issue on your site, not on the players ones.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/461261/sync-with-facebook-not-working

https://community.king.com/en/candy-crush-saga/discussion/comment/3133601#Comment_3133601

Hello @jgn63 and @Dana877🤗 A Warm Welcome to the King Community!

If the issue you are experiencing is with the wrong email and password, I would suggest you to try all these troubleshooting steps (one after another) and see if it resolves the issue for you too⬇️

Last night, I have suggested these steps to another player and the player has regained the connection now!

* Check Your Credentials —> Ensure you are entering the correct email and password for your Facebook account. Try logging into Facebook directly on a web browser to verify your credentials.
* Update the Game —> Make sure your game is updated to the latest version. Check the App Store for any updates.
* Clear Cache (iOS) —> For iOS devices, you can offload the app to clear the cache.* Go to Settings > General  > iPhone Storage;
* Find and tap on Candy Crush Saga;
* Tap on Offload App.  This will free up storage used by the app but keep its documents and data;

* Check Permissions —> Ensure that Facebook has the necessary permissions to connect with Candy Crush.* Open the Facebook app on your iPad;
* Go to Settings & Privacy > Settings;
* Scroll down to Apps & Websites and make sure Candy Crush is listed and allowed;

* Reconnect to Facebook⬇️* Open Candy Crush Saga.
* Go to the settings menu (Pink Cogwheel / gear icon).
* Tap on the "My Profile" button and try logging in with your Facebook account again.

Please let me know how it goes!  You can reply back by typing below🍫🍫

Dana877 · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3121396#Comment_3121396

I’ve send several emails with the same issue. Every time I get the same standard answer with a link to the community to ask for a solution or search for a solution. Well, nothing works. So its a app problem on your site. As so many people are having the same issue.