Sync with Facebook not working

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Hello @jgn63 and @Dana877🤗 A Warm Welcome to the King Community!

If the issue you are experiencing is with the wrong email and password, I would suggest you to try all these troubleshooting steps (one after another) and see if it resolves the issue for you too⬇️

Last night, I have suggested these steps to another player and the player has regained the connection now!

1. Check Your Credentials —> Ensure you are entering the correct email and password for your Facebook account. Try logging into Facebook directly on a web browser to verify your credentials.
2. Update the Game —> Make sure your game is updated to the latest version. Check the App Store for any updates.
3. Clear Cache (iOS) —> For iOS devices, you can offload the app to clear the cache.
   • Go to Settings > General > iPhone Storage;
   • Find and tap on Candy Crush Saga;
   • Tap on Offload App. This will free up storage used by the app but keep its documents and data;
4. Check Permissions —> Ensure that Facebook has the necessary permissions to connect with Candy Crush.
   • Open the Facebook app on your iPad;
   • Go to Settings & Privacy > Settings;
   • Scroll down to Apps & Websites and make sure Candy Crush is listed and allowed;
5. Reconnect to Facebook⬇️
   • Open Candy Crush Saga.
   • Go to the settings menu (Pink Cogwheel / gear icon).
   • Tap on the "My Profile" button and try logging in with your Facebook account again.

Please let me know how it goes! You can reply back by typing below🍫🍫