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I can not get my CC saga on my new iPhone. The phone number has not changed.

SylviaAPinder

I can not get my cc saga on my new iPhone. athough I changed devices, The phone number has not changed. I am on level 9982 and don't want to lose my level, boosters and gold bars. I see that on my computerit has me at level 5543. That is not accurate.

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christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3178164#Comment_3178164

Hello @SesiPheladi Welcome to the community. What number is it you wish to change? Please could you clarify what your question is about, thanks.

SesiPheladi

How do i change my number?

SylviaAPinder

Hello PummyRaj, screenshots from my Android of all my CC Saga information were sent to you on 7/30/2024. They included the following:

43/200 Lives - 130 gold bars - 99+ color bombs - 10 wrapped +blue horizontal color ball. I tried to go to King Player Support team as suggested, however it reads "I do not have permission to go there". What more do I have to do? If I were able to get CC Saga on my new iPhone with my picture and level, why didn't everything I worked hard at over the years as a dedicated member of CC Saga get transferred as well? You must know how this can be resolved. Thank you, Sylvia

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3125627#Comment_3125627

Hi Sylvia🙋‍♀️

So sorry for my delayed reply! Over the weekend, some of us were experiencing issues with notifications and I did not get information that you have replied back😕 All of us that help here are players like you. So, we can only suggest you what to do!

For the issue in your game, you will have to contact the King Player Support team to retrieve your game progress & Gold Bars, as they have the resources to help you.

Please follow the steps provided in this Help Article —> How to contact Player Support team from game to report Lost Progress issue

You will be receiving an automated email, which is an acknowledgement of our complaint. Please do not delete it, but send a reply immediately explaining the issue. An agent should get in touch with you in 72 hours (max, depending how busy they are)! If you do not hear back from them within 36 hours, please send another reply and remind them that you are waiting for assistance.

Hope all goes well and you will receive the game progress & Gold Bars soon🤞

SylviaAPinder

https://community.king.com/en/candy-crush-saga/discussion/462172/i-can-not-get-my-cc-saga-on-my-new-iphone-the-phone-number-has-not-changed

https://community.king.com/en/candy-crush-saga/discussion/comment/3125627#Comment_3125627

Hello PummyRaj I am still awaiting my gold bars and boosters. Please put all of what I worked for on my iPhone. Thank you.

SylviaAPinder

https://community.king.com/en/candy-crush-saga/discussion/comment/3125220#Comment_3125220

Hello PummyRaj. Thank you for looking into my dilemma so quickly. I am sorry I had to switch to an iPhone. I was content with my Android. But moving in a different direction, I was required to use an iPhone. As with Gmail, I was content with only using AOL, Now I have both. Yes, I still have my Android. My son was able to install CCSaga on my now have to use iPhone. I have the correct level 10002, my photo is there, but all of my lives, gold bars, that I have accumulated over time have not moved over to the iPhone. This is what still shows on my Android. 130 gold bars, level 9999, a photo of a dog, 5 lives, when I click on the envelope. It shows 0 broken hearts. 43/200 hearts (lives) on the envelope which are from friends, that I have not used yet, and 20/20 hearts. My boosters on my Android show 99+ multi-colored chocolate candy ball (not moved over to my iPhone). 14 wrapped candy+stripped ball (not moved over to my CC Saga on iPhone). When I press play on Android, I see I have 3 hand switches and 2 pink crushing pops. These also were not moved to my iPhone. I do not know how to screen shop. What I have presented in this email is what I have worked for and purchased throughout playing CC Saga. I often threaten to stop playing, but I find the activity exhilarating, challenging, and an awesome boost to problem-solving and memory enrichment. Thank you PummyRaj and I am looking forward to receiving all of what I worked hard at over the years.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/462172/i-can-not-get-my-cc-saga-on-my-new-iphone-the-phone-number-has-not-changed

Hello @SylviaAPinder🤗 A Warm Welcome to the King Community!

Do you still have your old phone with you? If so, I would take a screenshot and save it.

With regards to your new device — did you already download the game on your new phone or waiting to so as the progress on your computer game is not right?

On your computer - are you playing on Facebook browser or on Windows 10/11 App version?

Please reply back by typing below🍫🍫