Pandora ad faulty

Question

Watch the whole ad for a booster and it freezes at the end. No way of reporting it or collecting the booster. Just a wasted 20 seconds.

seanmh · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3125887#Comment_3125887

It was specifically the Pandora ad, and it happened every time. There were several instances where I was either watching an ad for more lives or boosters or extra moves at the end of the level; every time the Pandora ad came on, I had to force stop the game because everything froze

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/462325/pandora-ad-faulty

Hello @seanmh🤗 A Warm Welcome to the King Community!

Does that Ad freeze every time you watch?  Are you experiencing this glitch with the Pandora Ad only or  other Ads also act the same?

Please reply by typing below 🍫🍫

kiara_wael · Answer

Hi and Welcome to the King Community Sorry to hear that you're experiencing issues with this ad freezing. To help resolve this, please follow these steps: * Restart the Game: Sometimes, restarting the game can help clear any temporary glitches. * Check for Updates: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for any updates. * Clear Cache (Android): If you're using an Android device, clearing the cache can help.* Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache. * Contact Support: If the issue persists, please contact our Player Support team directly. Here's how:* Open the game app and go to the settings menu (gear icon). * Tap on the "?" and select the topic of the issue. * Select the "Contact Us" option at the bottom of the page and provide details about the ad freezing issue, including a screenshot if possible. Our support team will investigate the issue and work on getting it fixed. Thank you for your patience and understanding.