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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Pandora ad faulty
Answers
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Hi and Welcome to the King Community
Sorry to hear that you're experiencing issues with this ad freezing. To help resolve this, please follow these steps:
Restart the Game: Sometimes, restarting the game can help clear any temporary glitches.Check for Updates: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for any updates.Clear Cache (Android): If you're using an Android device, clearing the cache can help.- Go to
Settings>Apps>Candy Crush Saga>Storage>Clear Cache.
- Go to
Contact Support: If the issue persists, please contact our Player Support team directly. Here's how:- Open the game app and go to the settings menu (gear icon).
- Tap on the "?" and select the topic of the issue.
- Select the "Contact Us" option at the bottom of the page and provide details about the ad freezing issue, including a screenshot if possible.
Our support team will investigate the issue and work on getting it fixed. Thank you for your patience and understanding.
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It was specifically the Pandora ad, and it happened every time. There were several instances where I was either watching an ad for more lives or boosters or extra moves at the end of the level; every time the Pandora ad came on, I had to force stop the game because everything froze
