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I changed my phone when I use my candy crush acc in my new phone only got my goden bar back but lost all my lives and candy treats. How to fix this?
Great to know that @merobin!
Keep crushing😍
Hello @merobin🤗 A Warm Welcome to the King Community!
That is because only the level progress and the Gold Bars are saved to the game servers - which makes it possible for us to play the game on multiple devices.
Whereas, the boosters and the lives received from our friends are stored to the local memory of our device - which is not possible to transfer! That is the reason these did not appear in your new phone.
But, if you still have your old phone handy, continue playing the game on your old phone and use up all those boosters, while collecting new boosters on your new device.
If you have any questions, please type below🍫🍫
Hi Welcome to the King Community
When you change your phone only level progress and gold bars remains same but all boosters and saved lives you don't get. Thank you for joining us
Hi and Welcome to the King Community
The Gold Bars do sync across all platforms in all games, but the Boosters do not sync between devices.
Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
Contact us
https://soporto.king.com/contact
Hi Robin🙋♀️
Please don't be upset if the Player Support team do not reimburse your lost boosters! Because, the rule is "only purchased boosters" will be reimbursed! And, they might want to check the receipts! So, if all your lost boosters are freely earned ones from Booster wheel and other features, you will not get those back!
All the Best🍫🍫
There
Thank you so much for your warm welcome and help.
I will try to contact them.
Thank you, lucky i still have my old phone so i will play their and use my boosters
Thank you, I don't know booster didn't get saved.
This is really good idea I still have my old phone so i will use them.
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I don'tI don't know what genius decided you were going to limit the number of levels we are able to play nowadays. Last week I had to wait 4 days for new levels, finally got them on Wednesday, and I'm all out two days later. How do you expect to keep players with this nonsense? I found another game to play that is very…
In my account section I have it turned on to receive emails and offers from King but I never receive any emails or offers.
I just purchased a gift card and redeemed it and I cannot find my rewards.
Human beings
How can I win money from this game
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
