Where did my candy royale race go ???

cande02ca

I was on the path to 16 levels in a row, and as I’m winning the last 2 the candy royale race disappeared !! I should be getting a big share of gold bars. What’s happening ? Please and thank you.

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting in the meantime .Please Log out of the game -- close the App -- restart your device after shutting it down for about 10 minutes -- reopen the App and log into the game -- replay a level

Also please check this page for more info

https://community.king.com/en/candy-crush-saga/discussion/455878/candy-crush-saga-candy-royale-does-not-work-under-investigation

cande02ca

I did that and now it has started at the beginning of an 8 level candy royale:(. So I didn’t get my 16 level royale gold.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3131910#Comment_3131910

Hello @cande02ca🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the Candy Royale! I would suggest you to contact the King Player Support team for your missing Gold Bars reward!

** If you are playing the game on a computer - Facebook browser version, please use this link to send your complaint —> Contact us

** If you are using mobile device OR the App version on Windows 10/11, please follow below steps⬇️

• Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
• Click on the ? icon in Settings window;
• Scroll down to "Events" and click on it;
• Look for Candy Royale and click on it;
• Scroll down all the way and click on "Contact Us";
• Fill the form and Submit your complaint.

You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case.

If you have further questions, please let me know 🍫🍫